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What Great Customer Service Looks Like? It’s Not What You Think!


What does it mean to offer great customer service?

Have you been doing it the wrong way all this time?

It’s simpler than you think…


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When I first work with my clients, I meet them in my office and I go through a questionnaire.  Using the questionnaire I try to find out what my clients need.  Whether they need to buy or sell, I need to find out my client’s motive, desires and expectations.  

I want to figure out my client’s motivation to buy and sell.  Sometimes, they are drawn to buy or sell based on what the media says and so I want to make sure they are fully informed about what is REALLY going on in the market.

Then, I figure out whether what they want is compatible with what they need based on what they have told me.  For example, a client may think that her $500K budget can only afford a 2 bedroom apartment in Burnaby but what she really actually wanted was to live in Vancouver but she thought it wasn’t possible.  That’s where I come in and show her what’s possible and what’s not.  

The same goes with clients who think their home is worth X, when in fact their home is worth a lot more.  So, once I’m able to accurately assess the situation, it often surprises my clients and leads them to change their goals and plans.

We’ve all heard that in customer service you want to exceed your client’s expectations.  Well, how are you going to exceed your client’s expectations if you don’t even know what your client’s expectations are?  That’s the importance of that initial sit down consultation.

I want to learn about what my client’s experience (if any) was like with previous Realtors.  Not all Realtors are created equal and if I want to provide extraordinary customer service, I need to find out what their previous Realtors did that they weren’t happy with or what their previous Realtors did that they did like and appreciate.  That way, I know how to under promise and over deliver.  





If you want more information about this, feel free to email or call me.

What Our Clients Say

“I think Gary’s a very professional Realtor, that’s not just coming from me as a Mentor, it’s because I’ve worked with him, he truly cares about the client… You want to work with someone who is caring.”

I know so much realtor, but he’s the best one. Once I talk to him about the investment, he’s thinking, “Okay, this is the only person I trust.” Usually I just refuse to have any connecting with a salesperson or a realtor, but he’s only the exceptional one. Make friends with him.”

“It’s because of [Gary’s] knowledge, his insight, the way that he analyzes and he’s able to put real estate in perspective… he really is genuinely interested in me and what i’m looking for, that blew my mind… because he knows the market and he specializes in the luxury market he’s really able to provide that insight”

“The word professional sums up Gary, extremely knowledgeable… extremely honest, he didn’t sugar coat things… Gary will get it done, he’s done it for me, he’s done it for lots of people I know.”

Let Me Help You Achieve Your Real Estate And Financial Goals

Real Estate investing can be a long and arduous task. But it doesn’t have to be.

With my help, and my team, we’ll make sure the process is smooth, straightforward, and as simple as possible for you. As an award-winning REALTOR®, my team and I work with diligence to help you achieve your goals. We’ll deliver exceptional results with attentive care.

So whatever your real estate goals are, 
Let’s Make it Happen.

It’s what we love to do.

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